Your profile and sign-in
Your name, phone number, photo, sign-in email, password and theme all live in one place. This page covers each of them, and what to do when a row refuses to let you edit it.
Before you start
- Profile needs no permission. Every member of every workspace has it.
- Changing your sign-in email needs access to the new inbox. You have 2 hours to confirm, and confirming signs you out everywhere.
Steps
Open Profile
In the sidebar, click Settings. It opens on the Profile tab. Faster route: click your avatar at the bottom left and choose Profile & preferences.
At the top you get your photo, your name, your email, and chips for your workspace and each role you hold. Underneath, four groups: Contact, Security, Preferences and Access.
Profile opens on your own details — Contact first
Add your phone number
If your phone number is blank, an amber notice sits at the top of the section:
Add your phone number. It’s how your team and Raion reach you about your account - add it on the Phone row below.
It does not go away on its own. On the Phone row, click the amber Add button, pick your country, type the number and click Save. The row confirms with Phone updated.
An empty phone row reads Not set in amber, not a dash.
Change your name
On the Name row, click the pencil. The row becomes a text box where it sits.
- Enter saves, and so does clicking anywhere else.
- Escape is the only way to throw the edit away.
- An empty name is refused with Name is required. and the row stays open.
A successful save confirms with Name updated.
Name and phone edit in place — nothing opens. Press Enter, or click away, to save
A name or email too long for its row is cut off with an ellipsis (…).
Change your photo
Click your photo at the top of the section. A camera glyph appears over it when you hover, and a spinner while it uploads.
Any image format works, up to 5MB. Something bigger is refused with Photo must be smaller than 5MB.
Change the email you sign in with
On the Email row, click Change. If you see a padlock instead, your account cannot move its own address — the tooltip reads Locked — contact support to change. and support is the way to do it.
In Change sign-in email, your Current address is shown but not editable. Type the new one under New email address, then confirm it is you with Your password. Click Send confirmation.
Nothing changes until you open the email we send to the new address
The dialog then tells you where to look and the only button left is Done:
Confirmation sent to your new address. Open it within 2 hours to finish - you’ll be signed out everywhere.
Finishing the change signs you out of every device, including your phone. Do it when you have your password to hand, not five minutes before a call.
If you sign in with Apple and have never been given a password, there is no password field — the dialog says Apple will confirm it’s you when you continue. instead.
Change your password
In Security, on the Password row, click Change.
Fill Current password, New password and Confirm new password, then click Change password. The only rule the form itself enforces is the hint under the new password: At least 8 characters. Success confirms with Password changed.
Security → Password → Change
Choose light or dark
In Preferences, the Theme row is a two-way switch: Light or Dark. It is the same switch as the one in the top bar, and it is per device — changing it on your laptop does not change it on your phone.
There is no System option here. (Branding has one, for the theme new visitors see first — see Branding.)
What the Access group tells you
The last group is a read-only summary of where you stand. Each row either has a Manage button, if you are allowed to change that thing, or a padlock that explains who is.
| Row | What it shows | Locked tooltip |
|---|---|---|
| Workspace | The workspace you are working in | Managed by your workspace owner. |
| Username | Your username, if you have one | Locked — contact support to change. |
| Roles | Every role you hold, comma-separated | Assigned by admins in Settings → Roles. |
Manage switches to the matching tab — Workspace & team or Roles.
How you sign in
The Sign in with row in Security lists what is linked to your account: Apple, Google, Facebook, or Email and password only if none of them are.
A WhatsApp connection you set up for messaging is not a sign-in method and is never listed here.
In the iPhone or iPad app, if Apple is not linked yet, a Link Apple button appears on that row. Linking confirms with Apple sign-in is now linked to your account. If that Apple ID already belongs to another Raion account you get That Apple ID is already linked to a different Raion account. instead, and nothing changes. Backing out of Apple’s own sheet is not an error and shows nothing.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| Your name saved when you only meant to click away | Clicking away saves the row | Edit it again. To throw an edit away, press Escape before clicking anywhere else |
| Name is required. under the name box | You emptied the field | Type a name, or press Escape to discard the edit |
| A padlock beside Email instead of Change | This account is not allowed to move its own sign-in address | Message support — they can change it |
| Password is incorrect. in the email dialog | The password you typed to confirm it is you was wrong | Retype it. If you cannot remember it, change your password first |
| Current password is incorrect. | Same, in the password dialog | Retype it |
| Passwords don’t match. | The two new-password fields differ | Retype the confirmation |
| Must be at least 8 characters. | The new password is too short | Use at least 8 characters |
| Photo must be smaller than 5MB. | The image is too big | Save a smaller copy and upload that |
| The confirmation email arrived but the link no longer works | You have 2 hours from sending | Start the change again from Email → Change |
| Your phone will not save and a red line appears under the field | The server refused it, and your draft is kept so nothing is lost | Check the country and the number, then Save again |
| Failed to update phone. | Same, with no detail from the server | Try again; if it repeats, message support |
| Your email is shown in full with a Hidden by Apple chip | You signed up with Apple’s private relay address | Nothing to fix. Our email may not reach it, and you cannot sign in with it on the web — link a real address if you need one |
| No Edit on the Username row | Usernames are always locked | Message support |