Create a click-to-chat link or QR code
Make a link that opens a WhatsApp chat with one of your numbers with a message already typed in, and a QR code for the same thing. Put them on your website, in an email signature, on an ad or on a printed flyer. Takes about a minute per link.
Before you start — you need a WhatsApp number connected (see Connect your WhatsApp number) and Link Generator access on that number, or workspace ownership. Ownership covers the per-number permission but not the plan.
Links are saved on the server against the number they belong to, so you can come back and copy one again later.
Steps
Open the Link generator tab
In the sidebar, under Automation, click Integrations, then the WhatsApp Business card, then the Link generator tab.
Pick the number the chat should open with
The account picker sits beside the Generate prefilled link heading and each option reads as the number followed by its name. It only appears when you have more than one phone number connected — with one number there is nothing to choose.
The saved list below belongs to the number in that picker. Switch the picker and the whole list is replaced. If a link you made has vanished, you are almost certainly looking at the other number.
Type the message the customer will send
Write into the message box what you want already filled in when the chat opens —
the placeholder suggests Hello! I'd like to know more about your services…
The line underneath spells out what you are building:
Opening the link starts a chat with +60 12-345 6789, message pre-filled.
The limit is 140 characters, and it is a hard stop. The counter beside the
button reads 84 / 140, and at 140 the box simply stops accepting letters.
There is no error and nothing is lost — but nothing more is added either, so
check the end of your sentence is still there.
The counter and the live sentence both update as you type. **Generate link** stays greyed out until there is a message and a number.
Generate it
Click Generate link. A toast confirms Link generated., the message box
clears, and the new link appears at the bottom of Saved links — not the
top. The chip beside that heading counts them: 3 links.
Copy what you need
Each saved row carries the QR image, the full link, the message it fills in, and four icon-only buttons on the right:
| Button | What it gives you |
|---|---|
| Copy URL | The link on your clipboard, ready to paste into a page, email or ad |
| Copy QR image | The QR picture on your clipboard, ready to paste into a document |
| Download QR | The QR as a PNG file, named qr- followed by the link’s code |
| Delete link | Removes the link — read the next section first |
Copy URL and Copy QR image turn into a tick for about two seconds so you know the copy worked.
The QR is drawn on a white plate even in dark mode — many scanners refuse an inverted code.
Deleting a link breaks it everywhere
A deleted link stops working for everyone who already has it. Anything you have printed, posted or emailed with that link or QR code on it is dead — it leads to a not-found error instead of your WhatsApp. There is no undo.
Delete link asks first, with the dialog Delete this link? and the sentence
The link will be revoked. Anyone who has it saved will get a not-found error instead of being routed to your WhatsApp.
Press Cancel unless that is genuinely what you want. On Delete you get
Link deleted.
If a campaign is over and you are not certain where the link ended up, leave it in place — an unused link costs you nothing and breaks nothing.
Where you will see a locked tab
Two different things can lock this tab, and they look different on purpose.
No access at all. The tab is replaced by Link Generator unavailable and
You don't have Link Generator access on any WhatsApp account. Ask a workspace owner to grant access or upgrade your plan.
That is either the plan or the per-number permission. A workspace owner still
sees this if the plan is the problem.
On the plan’s wrong side. An amber panel headed Link Generator is a paid feature
sits above a read-only tab:
Your current plan doesn't include WhatsApp Link & QR generation. You can view existing links, but upgrade your plan to create or delete them.
The message box, Generate link and every Delete link are disabled — but
Copy URL, Copy QR image and Download QR all still work, so anything
you have already printed or posted keeps working. Link and QR generation is
included on Lite, Core and Max, so in practice you will only meet this on an
older package.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| A link you made is not in the list | The list only shows the number in the account picker | Switch the picker to the other number |
| Your new link is nowhere near the top | New links land at the bottom | Scroll to the end of Saved links |
Pick a WhatsApp account first. | No number is selected | Choose one in the picker beside the heading |
Enter a prefilled message. | You pressed Generate link with an empty box | Type the message first |
| The box stops accepting letters | You have reached 140 characters | Shorten the message; there is no way to raise the limit |
Failed to generate link. | The server refused the new link | Try once more, then contact support |
Failed to load saved links. | The list could not load for that number | Reload the page |
Image copy isn't supported in this browser. | Your browser cannot put a picture on the clipboard | Use Download QR and attach the file instead |
Failed to copy. | The browser blocked clipboard access | Select the link text in the row and copy it by hand |
Failed to copy the QR image. or Failed to download the QR image. | The image transfer failed | Try again, or copy the link and make do with that |
QR unavailable where the QR picture should be | That row genuinely has no QR code | The link itself is fine — Copy URL still works. Generate a second link if you need a QR image, and leave this one in place |
Failed to delete link. | The server refused the delete | Try again — the link is still live until it succeeds |
No WhatsApp account connected | No number is connected to this workspace | Connect one on the Accounts tab — see Connect your WhatsApp number |
No links yet | You have not made one on this number | Use the box above it |
Next
- Capture leads from WhatsApp keywordsTurn a word someone sends you on WhatsApp into a lead with the right source
- Change a WhatsApp number's settingsEverything that governs one number — who your automations answer, the words that
- Connect your WhatsApp numberLink a WhatsApp Business number to Raion Hub so incoming messages reach your