Connect your WhatsApp number

Open the WhatsApp page

In the sidebar, under Automation, click Integrations. In the card grid, click WhatsApp Business — the card whose blurb reads Connected numbers, click-to-chat links, channel settings and outbound guardrails.

The bottom line of that card tells you where you stand before you even click it:

• Not connected, with a Connect link beside the chevron — nothing is set up
• a Disconnected warning pill then · 1 account — an account exists but no number is live on it
• plain text like 2 accounts · 2 numbers — all well

Automation → Integrations. WhatsApp counts numbers, and deliberately shows no “last lead” line — it is a messaging channel, not a lead source.

The page opens on Accounts, the first of five tabs: Accounts, Link generator, Lead capture, Outbound control and Health & safety.

Open the Add menu

In the top bar, click Add, then Account — its caption reads Connect a WhatsApp number. On a phone, the same two items are behind the + button in the page’s own title band.

If nothing is connected yet, the empty state on the Accounts tab says No WhatsApp accounts connected and its Connect your first account button opens the same dialog.

**Add** carries both creates on this page. **Account** connects a number; **Capture rule** jumps to Lead capture.

Choose a fresh connection or an existing account’s settings

The Add WhatsApp account dialog offers two tiles. Read both: one starts the number on default settings, the other inherits everything a disconnected number already had.

Changing your business number? The second tile is the one that keeps everything you have already set up.

Pick the second tile and the dialog turns into a list of accounts you can inherit from, under the line Pick an account below. Your new number is connected onto it and keeps everything it already has, instead of starting from scratch. Each row shows the old number’s name, its number, a Paused or Disconnected chip, and a Use this button. The back arrow at the top left returns you to the two tiles.

If there is nothing to inherit, the dialog says No previous accounts to reuse and offers Back — go back and take Connect a new number instead.

Finish the signup on Meta’s screens

From here the screens belong to Meta, not to Raion Hub. Raion Hub opens them in whichever way your device can actually complete, and you do not get to choose:

On a phone, that last case is normal and nothing has gone wrong. The dialog is titled Continue in your browser and explains that Meta’s signup cannot run inside the installed app. Tap Continue.

If a tap does nothing — usually because your phone handed the link to the Facebook app, which cannot finish a connection — the dialog stays open on purpose. Under Connection link is the full address. Long-press it, copy it, and paste it into your browser’s address bar. That route works on every device. You can finish in a different browser from the one you started in: Raion Hub watches for the result for up to 30 minutes and checks again the moment you come back to its tab, so the connection still lands in your workspace.

Pick which accounts come across, if we ask

If your Meta business portfolio shares more than one WhatsApp account with us, a dialog titled Choose accounts to connect appears. It is a normal step, not an error, and it is common on a phone because those paths carry no hint about which account you meant.

Nothing is pre-ticked, on purpose. Tick the accounts you want in this workspace — the rest stay untouched — and press Connect, which shows a count once you have ticked something, like Connect (2).

Closing this dialog abandons a half-finished connection: nothing is connected. Run Add → Account again, which is quick, because Meta remembers the screens you already answered.

Wait for the page to reload

The last call can take up to about 15 seconds, because Raion Hub is setting the number up at Meta. Do not retry while it is working.

When it succeeds you get WhatsApp account onboarded. — or, if you connected onto an existing account, Number reconnected — its previous settings were kept. Then the whole page reloads itself. That is meant to happen; it is not a crash. If there were any non-fatal warnings, they show as amber messages first and the reload waits a few seconds so you can read them.

Check the row

Your number now has a row on the Accounts tab: its display name, the WhatsApp Business account name beneath, and the number itself on the right.

A healthy row is deliberately quiet — number and health score, nothing more. Nothing turns green to tell you it is fine. Chips appear only when something is worth your attention:

The health score chip is its own button — clicking it opens the number straight on **Send safety** instead of **Overview**.

Clicking anywhere else on the row opens that number’s settings. See Change a number’s settings.