Get help from the Raion team

If this guide has not answered your question, talk to us. WhatsApp is the quickest way to reach us.

Before you message us

Two minutes here usually saves a back-and-forth:

• Search this guide — the search box is at the top of every page.
• Check Troubleshooting for the exact message you are seeing.
• If a button you expect is missing, read Roles & permissions. In Raion Hub, a feature you do not have access to is usually hidden, not greyed out.

Ways to reach us

What to tell us

Include these and we can usually answer in one reply:

1. Your workspace address — the part after hub.raiontech.io/w/ in your browser bar. It tells us exactly which workspace you mean.
2. What you were trying to do, and the screen you were on.
3. What happened instead — the exact wording of any message, or a screenshot.
4. Phone or computer, and which browser, or whether you use the installed app.

Next

• When something goes wrongFind what you are looking at in the list on the right, or scroll to the heading→
• Frequently asked questionsThe questions we are asked most, with the shortest true answer to each.→
• Keyboard shortcutsRaion Hub is built to be driven from the keyboard.→