What's new in Raion Hub https://docs.raiontech.io/whats-new/ New features, improvements and fixes in Raion Hub. en Fri, 30 Oct 2026 01:00:00 GMT Improved: Google tells you when to reconnect https://docs.raiontech.io/integrations/google/forms/ raion-hub-2026-10-30-0 Fri, 30 Oct 2026 01:00:00 GMT If Google stops letting Raion Hub read your forms or spreadsheets, the Google page now says so and offers Reconnect, instead of showing an empty list. New: Retry or stop every undelivered recipient at once https://docs.raiontech.io/messaging/fix-failed-recipients/ raion-hub-2026-10-29-0 Thu, 29 Oct 2026 01:00:00 GMT In a campaign, click the Not delivered chip, then Clean up to retry them all or stop messaging them. Improved: Campaign results lead with open and reply rates https://docs.raiontech.io/messaging/track-a-campaign/ raion-hub-2026-10-29-1 Thu, 29 Oct 2026 01:00:00 GMT Open a campaign and Results shows its open rate and reply rate first, with a breakdown of where every recipient ended up. Improved: Template names, fields and long lists are easier https://docs.raiontech.io/messaging/create-a-template/ raion-hub-2026-10-29-2 Thu, 29 Oct 2026 01:00:00 GMT Type a template's name as plain words, insert a field from one @ menu, and page through a long Templates list 20, 50 or 100 at a time. Improved: Sending a template fills in what it can https://docs.raiontech.io/messaging/conversations-replying/ raion-hub-2026-10-29-3 Thu, 29 Oct 2026 01:00:00 GMT Send a template from a chat and it opens on the last one you sent, with values filled from the contact's record marked From record. Improved: Photos sent together show as one grid https://docs.raiontech.io/messaging/conversations/ raion-hub-2026-10-29-4 Thu, 29 Oct 2026 01:00:00 GMT Photos a customer sends within a minute show as one grid in the chat, and you can download them all at once. Improved: One way to say a message didn't arrive https://docs.raiontech.io/messaging/track-a-campaign/ raion-hub-2026-10-29-5 Thu, 29 Oct 2026 01:00:00 GMT A message that didn't reach your customer now reads Not delivered everywhere: in campaigns, follow-ups and chats. New: See your templates as cards https://docs.raiontech.io/messaging/manage-templates/ raion-hub-2026-10-29-6 Thu, 29 Oct 2026 01:00:00 GMT The Templates page can show your message templates as cards as well as a table, so you can scan what each one says. Improved: Campaigns flag a disconnected sending number https://docs.raiontech.io/messaging/track-a-campaign/ raion-hub-2026-10-28-0 Wed, 28 Oct 2026 01:00:00 GMT If the number a campaign sends from is disconnected, the campaign reads Needs attention and says how to reconnect it. New: WhatsApp errors explained in plain words https://docs.raiontech.io/help/whatsapp-error-codes/ raion-hub-2026-10-28-1 Wed, 28 Oct 2026 01:00:00 GMT When WhatsApp refuses a message, Raion Hub now says why in plain words and links to the guide's entry for that error code, with what to do next. Improved: Easier to tap on a phone https://docs.raiontech.io/mobile/mobile-differences/ raion-hub-2026-10-28-2 Wed, 28 Oct 2026 01:00:00 GMT Buttons, fields and menus on a phone are larger and easier to hit, and every dialog uses the same comfortable size. Fixed: Media templates keep their header file https://docs.raiontech.io/messaging/create-a-template/ raion-hub-2026-10-26-0 Mon, 26 Oct 2026 01:00:00 GMT The image, video or document you upload for a template's header now stays with it and shows in every preview. New: Tell your AI Chatbot what to change https://docs.raiontech.io/messaging/ai-chatbot/brief/ raion-hub-2026-10-25-0 Sun, 25 Oct 2026 01:00:00 GMT Type what your agent should do, or what it got wrong, in Tell your agent. You see the change before it applies. New: AI Chatbot changes wait in a draft https://docs.raiontech.io/messaging/ai-chatbot/ raion-hub-2026-10-25-1 Sun, 25 Oct 2026 01:00:00 GMT Changes to your agent go into a draft. Try it in Test on Draft, then Publish when it's right. New: Build an AI agent before connecting a number https://docs.raiontech.io/messaging/ai-chatbot/ raion-hub-2026-10-25-2 Sun, 25 Oct 2026 01:00:00 GMT You can build and test an agent before it has a WhatsApp number, then put it on one when you're ready. Improved: One box for each template variable https://docs.raiontech.io/messaging/send-a-campaign/ raion-hub-2026-10-25-3 Sun, 25 Oct 2026 01:00:00 GMT In a new campaign, each blank in the message has one box: pick a contact field, or type the text to send. Improved: Follow-ups say when each step really sends https://docs.raiontech.io/messaging/followups/ raion-hub-2026-10-17-0 Sat, 17 Oct 2026 01:00:00 GMT A step now reads After a period of silence: a reply restarts the wait. Two sequences with the same trigger are marked Sends twice. Fixed: Follow-up steps can carry their own image, video or PDF https://docs.raiontech.io/messaging/followups/ raion-hub-2026-10-12-0 Mon, 12 Oct 2026 01:00:00 GMT A follow-up step that uses a template with a media header can now have its file uploaded right in the step, even when the template was made in Meta's own tools. Fixed: Facebook and Instagram lead forms appear by themselves https://docs.raiontech.io/integrations/meta/ raion-hub-2026-10-05-0 Mon, 05 Oct 2026 01:00:00 GMT After a sync, your lead forms show up without clicking refresh, and changes another admin makes appear on their own. New: Number fields without the thousands comma https://docs.raiontech.io/database/customise/field-types/ raion-hub-2026-10-04-0 Sun, 04 Oct 2026 01:00:00 GMT Turn off Separator on a number field to show values such as account numbers as 1234 instead of 1,234. Improved: Clearer notes on messages Raion Hub can't show https://docs.raiontech.io/messaging/conversations/ raion-hub-2026-10-04-1 Sun, 04 Oct 2026 01:00:00 GMT When WhatsApp holds back a message, often a new contact's first message from an ad, or sends a kind Raion Hub can't display, the chat says so and tells you to open it in the WhatsApp Business app. New: Sign in with a code instead of a password https://docs.raiontech.io/whats-new/#2026-10-02 raion-hub-2026-10-02-0 Fri, 02 Oct 2026 01:00:00 GMT Choose Sign in with code on the sign-in screen and Raion Hub emails you a one-time code. New: Send receipts to a separate billing email https://docs.raiontech.io/settings/subscription/ raion-hub-2026-10-02-1 Fri, 02 Oct 2026 01:00:00 GMT The person who pays can send receipts and renewal reminders to another address with Billing email in Settings, under Subscription.